Hexaware to Deploy Voice AI Agents Across SmartRent’s 3 Core Revenue Workstreams

This partnership marks a significant milestone in enterprise AI deployment: two companies are combining Voice AI agents, intelligent orchestration, and automated revenue systems to rewire a vertical SaaS player’s operations from front to back office. It’s a blueprint for what AI-native transformation looks like when domain expertise meets contextual AI—moving beyond simple chatbots to proactive, revenue-impacting agents.

Hexaware Technologies and SmartRent, Inc. announced a strategic partnership on July 7, 2026, aimed at transforming SmartRent’s customer operations and revenue processes into an AI-native model. The collaboration targets three integrated workstreams: deploying advanced Voice AI agents and intelligent orchestration across customer support channels; implementing an adaptive bill-to-cash platform to improve Days Sales Outstanding (DSO); and overhauling the lead-to-order process with Salesforce Revenue Cloud Advanced. Hexaware, a global IT services provider, will embed contextual AI, redesigned workflows, and AI-ready data architectures into SmartRent’s operations—positioning the property technology company to deliver faster quoting, stronger pricing governance, and a unified revenue pipeline.

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Hexaware Technologies and SmartRent, Inc.

This move reflects a broader industry shift where legacy SaaS platforms are being re-architected with AI-native capabilities, moving beyond bolt-on chatbots to fully orchestrated, conversational AI systems that autonomously handle complex queries across voice, email, and chat. For SmartRent—already serving thousands of apartment communities—the immediate operational impact includes higher customer satisfaction scores, reduced agent handle times, and accelerated cash conversion cycles. The partnership signals that AI-native transformation is no longer confined to tech giants; mid-market and vertical SaaS players are now actively rebuilding core processes around autonomous AI agents.

The partnership’s structure reveals underlying economic drivers. By targeting both front-office customer experience and back-office revenue operations simultaneously, Hexaware and SmartRent are attempting to create a seamless data flywheel: improved customer interactions feed cleaner billing data, which accelerates cash collection, which in turn funds further AI investments. This holistic approach contrasts with piecemeal AI point-solution deployments that often fail to deliver measurable business outcomes.

Several implications stand out. For SmartRent, the move to Voice AI agents and orchestrated channels could reduce customer support costs by 30-40% while increasing first-contact resolution rates—metrics critical in rental housing where tenant turnover and maintenance requests are constant. The bill-to-cash workstream directly addresses one of property management’s perennial pain points: slow rent collection and fragmented payment systems. Integrating with Salesforce Revenue Cloud Advanced further professionalizes the sales motion, potentially increasing average contract values and shortening sales cycles.

For Hexaware, the partnership serves as a referenceable exemplar of its AI-native transformation practice, which blends domain expertise with platform engineering. The deal likely encompasses a multi-year managed services arrangement, providing recurring revenue and cross-sell opportunities into other property tech firms. Eravi Gopan, President & Global Head of Technology, Products, and Platforms at Hexaware, emphasizes that enterprises need an operating model where ‘AI, technology, processes, and the workforce are in harmony’—a positioning that elevates Hexaware from pure-play IT services to strategic AI transformation partner.