AudioCodes Conversational AI Grows 50%+ for 2nd Straight Quarter

AudioCodes' Q2 results offer a front-line read on enterprise voice AI adoption: its Conversational AI segment expanded more than 50% year over year for the second straight quarter. Record bookings in Voice AI Connect and Live Hub signal that contact-center buyers are moving beyond pilots into deployment.

AudioCodes' second-quarter results, reported on August 4, 2026, tell the story of a company running two businesses under one ticker. Total revenue came in at $63 million, a modest 3.1% increase from $61.1 million a year earlier, and the update was paired with a $0.20-per-share semi-annual dividend paid on September 3 to shareholders of record as of August 19. The headline number looks like a legacy hardware vendor treading water, but beneath the surface, a strategic repositioning is underway: the Conversational AI business grew more than 50% year over year for the second consecutive quarter, matching its first-quarter pace. Combined with the Live suite of managed services for Microsoft Teams and other collaboration platforms, these segments pushed annual recurring revenue up 20% year over year to $84 million as of June 30, 2026.

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Total revenue came in at $63 million, a modest 3.1% increase from $61.1 million a year earlier, and the update was paired with a $0.20-per-share semi-annual dividend paid on September 3 to shareholders of record as of August 19.

That split between old and new is the core of the investment story. AudioCodes built its reputation selling voice infrastructure, session border controllers and related hardware that historically generated one-time revenue and reset every quarter. The newer software and managed-service lines behave differently: they generate recurring revenue that compounds, and they are now meaningful enough to show up clearly in the financials. Services revenue reached $34.6 million in the quarter, up 6.2% from a year earlier, roughly twice the pace of total company growth. Microsoft Teams-related sales rose 5% year over year on an already established customer base, while Voice AI Connect and Live Hub, the products aimed at contact centers, delivered what the company called record bookings during the quarter. New customer wins and expansion inside existing accounts both contributed, suggesting that enterprise voice AI adoption is moving from pilot projects toward broader deployment.

The financial implications are mixed. On one hand, AudioCodes has a credible growth engine inside a slow-growing company. Conversational AI growing more than 50% annually, combined with services growth of 6.2% and recurring revenue rising 20%, signals that the business mix is improving. Over time, if those growth rates persist, the recurring portion of the company should become large enough to lift total revenue growth. On the other hand, the core business still dominates overall results and is barely expanding. Total revenue growth of 3.1% is the number that matters most for near-term earnings and valuation. GAAP operating margin was just 5.1%, and GAAP net income was only $0.5 million, which leaves limited financial cushion for continued AI investment and shareholder returns. The 'cash dwindles' framing in the coverage also raises questions about how long AudioCodes can sustain both a dividend and a costly product transition without stronger profitability or outside capital.