# Gartner

Type: Company

Source: AI Intelligence Brief — https://getaibrief.com/entity/gartner
Canonical HTML page: https://getaibrief.com/entity/gartner

## Timeline

- **2027**: Slope of Enlightenment — AI applications mature, leading to sustainable productivity gains and the next phase of growth.
- **2026**: Trough of Disillusionment — Market sentiment cools as investors demand tangible ROI; valuations undergo a significant reset.
- **2024**: Infrastructure Supercycle — Hyperscalers invest hundreds of billions in GPU clusters and data center expansion.
- **2023**: Generative AI Breakout — Launch of ChatGPT triggers the 'Peak of Inflated Expectations' and massive capital inflows.

## Recent coverage (4 stories)

### Gen AI conquers customer service: usage doubles, brand chatbots sidelined
2026-07-13 15:37:58 · Sentiment: Neutral · Impact: 6/10 · Sources: 2

The latest Gartner research confirms that large language models like ChatGPT and Claude are becoming the de facto customer service channels, with usage doubling in a year and 58% of users completing tasks via AI. Branded AI chatbots are struggling to gain traction.
Full story: https://getaibrief.com/story/ai-third-party-tools-dominate-customer-service

### Keeper's $225M ARR proves AI-native identity security is now a must-have for agentic enterprises
2026-07-12 12:56:36 · Sentiment: Strongly positive · Impact: 7/10 · Sources: 3

As AI agents become mainstream, Keeper Security scales to $225M ARR with its AI-native identity platform that secures non-human identities, service accounts, and agentic workloads.
Full story: https://getaibrief.com/story/keeper-ai-225m-arr-agentic-identity

### AI's 'Trough of Disillusionment' to Peak in 2026, Offering Prime Entry Point
2026-03-22 19:13:58 · Sentiment: Neutral · Impact: 6/10 · Sources: 2

The artificial intelligence sector is projected to enter a significant market correction in 2026, marking the 'Trough of Disillusionment' phase of the technology adoption cycle. This period of cooling sentiment is expected to provide a generational buying opportunity for investors as the gap between AI hype and tangible enterprise ROI temporarily narrows.
Full story: https://getaibrief.com/story/ai-trough-of-disillusionment-2026-buying-opportunity

### AMD and Palantir Lead as AI Spending Forecast Hits $2.5 Trillion
2026-02-27 00:50:51 · Sentiment: Positive · Impact: 6/10 · Sources: 2

Global AI spending is projected to reach $2.5 trillion in 2026, driven by a massive shift toward infrastructure and enterprise software. Advanced Micro Devices and Palantir Technologies are emerging as primary beneficiaries, despite recent market volatility surrounding AMD's near-term guidance.
Full story: https://getaibrief.com/story/amd-palantir-ai-market-outlook-2026

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This page is a machine-readable summary. Sentiment measures the directional read of each development for this entity, not the tone of the reporting; impact weights consequence, not syndication reach. See https://getaibrief.com/guides/methodology for the full editorial methodology.